Cannons protect Havana bay.
Cannons protect Havana

Protecting our guests via trust and technology

Privacy policy – you’re in control

When Cuba Explorer collects sensitive information from you online, that data is encrypted and securely transmitted to us. Nefarious third parties cannot capture it. You can browse and use our site with confidence.

We do not have access to your credit card data

When you make a credit card payment from our website, the data is encrypted. The transaction takes place directly between Authorize.net and you. We don’t see the data, don’t retain it, or have access to it.

Our website security is certified and validated


GeoTrust® certifies and validates the online security of our two-part 256-bit cryptography and attests to the identity of CubaExplorer.com. The presence of SSL and https protocols means communications between your browser and our website is private and secure.

Information collection, use, and sharing

We only have access to and collect information you voluntarily provide via our website, or by email or telephone contact with you. Robots do not collect information from you.

We use your information to facilitate your specific travel requests. Under no circumstance will we share your information with any organization or agency other than those necessary for travel arrangements. Nor will we sell, rent or lend this information to anyone ever – period.

Unless you ask us not to, we may contact you in the future to tell you about new Cuba programs. You may opt out of any future contact from us at any time.

Your ongoing access and control over information

You have permanent access to and control over your personal information. You can:

  • See what information we have on you if any
  • Change and or correct any information you’ve provided
  • Express any concern you have about our use of your data

Retention and protection of your information

While we use secure encryption to protect sensitive information transmitted online, we also protect your information offline. Credit card information never captured or kept. U.S. Federal laws require all Cuba travel companies, and all Cuba visitors to retain data for five years.

Only staff who facilitate legal travel arrangements have access to your information. The computers and servers on which your personal information is stored and maintained in a secure environment.

If you feel we are not abiding by our privacy policy, or if you have other privacy concerns, contact us via telephone at 1-888-965-5647 toll free or email us.